Cloud Bet FAQ — All Your Questions Answered Here

No. Under cloud bet's policy, each person is allowed a maximum of one account. Attempting to create multiple accounts may result in all accounts being suspended and balances forfeited. Multiple family members may register separate accounts, but if they share the same device, please notify support in advance.

KYC is generally not required to start playing. However, identity verification may be needed for large withdrawals or to increase account limits. In such cases, a clear photo of your National ID (NID) or passport is sufficient. Verification is usually completed within 24 hours.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Use it to set a new password. The whole process takes under 2 minutes. Your new password must be at least 8 characters long and contain a mix of letters and numbers.

If your account is suspended, immediately email [email protected] or contact us via live chat. Ask for the reason and provide any required documents. Most cases are resolved within 24–48 hours.

The minimum deposit on cloud bet is just BDT 200. This applies to Mobile Banking, Nagad, and Rocket. For cryptocurrency deposits, the minimum amount may differ due to network fees. The minimum deposit via agent is BDT 500.

First, wait 15 minutes, as network congestion can sometimes cause a slight delay. If the issue persists after that:

• Collect the transaction ID or screenshot of your deposit.
• Send the transaction ID via live chat or to [email protected].
• Typically credited manually within 2 hours.

cloud bet does not charge any deposit fees. However, your mobile banking provider (Mobile Banking, Nagad, Rocket) may apply their own transaction fees. For crypto deposits, network gas fees apply. For the lowest charges, depositing via Nagad is recommended.

The minimum withdrawal on cloud bet is BDT 500. The maximum daily withdrawal limit for standard accounts is BDT 100,000. VIP members enjoy higher limits. Completing KYC verification can increase your monthly withdrawal limit.

Common reasons for a withdrawal being rejected:

• Bonus wagering requirement not yet fulfilled.
• Account verification not completed.
• Mismatch between deposit and withdrawal methods.
• Auto-hold due to suspicious activity.
• Daily or monthly limit exceeded.

Contact support to find out the reason for the issue.

A wagering requirement means you must place a specified amount in bets before withdrawing bonus funds. Example: a BDT 1,000 bonus with a 10x wagering requirement means you need to wager BDT 10,000 before withdrawing. Both Sports Betting and casino games count toward the requirement, though contribution rates may vary by game.

Every bonus has an expiry period, typically 7 to 30 days. If the wagering requirement is not met before it expires, the bonus balance is automatically cancelled. Your original deposit remains safe. So it's best to use your bonus in a timely manner after receiving it.

If a match is cancelled or abandoned, the full stake for that bet is generally refunded. If a certain portion of the match was completed, the outcome is assessed and a decision made accordingly. If a match is postponed due to weather or other reasons and is not replayed within 48 hours, the bet is voided and the stake is returned.

Yes, live betting is fully available on cloud bet. You can place bets at real-time odds at any point during an ongoing match. Live scores, statistics, and match visualizations are also provided. Since odds change quickly in live betting, fast decision-making is key.

All games on cloud bet are sourced from internationally recognized providers (Pragmatic Play, Evolution Gaming, Microgaming). Every game uses an RNG (Random Number Generator) that is regularly audited by third parties. The RTP (Return to Player) percentage is visible in each game's info section.

Yes, nearly all games on cloud bet are fully playable on mobile. Games load directly in the browser on both Android and iOS — no separate app download needed. Live Casino, slots, fish games — every category is mobile-optimized.

Go to Account Settings and enable 2FA from the "Security" section. It works by sending an OTP to your mobile number. Any login attempt from a new device or unfamiliar location will require additional verification. Enabling 2FA reduces the risk of your account being hacked to nearly zero.

Change your password immediately and email [email protected]. The support team will lock your account right away and begin an investigation. If a review of your login history confirms unauthorized access, steps will be taken to recover any losses.

Yes, cloud bet's support team includes Bengali-speaking representatives. Write to us in Bengali via live chat or email and you'll receive a reply in Bengali. Providing Bengali-language support for Bangladeshi users is our top priority.

Submit a detailed complaint to [email protected], including your account ID, a description of the issue, and any relevant screenshots. A ticket number will be issued within 24 hours of receiving your complaint, and a resolution will be attempted within 72 hours.