Cloud bet Privacy Policy — Your Data is Fully Protected

1Introduction & Applicability

Welcome to cloud bet. This privacy policy explains how cloud bet (cloudbet.plus) collects, uses, stores, and protects the personal data of its members. This is a legal document that applies to all users of our platform.

By using the cloud bet website or app, you agree to the terms of this privacy policy. We believe user privacy is a fundamental right — which is why we are committed to full transparency at all times.

This privacy policy has been prepared in accordance with international data protection standards. If you are under 18 years of age, please do not use our platform or submit any personal information.

2What Information We Collect

Cloud bet only collects information that is necessary to provide services, ensure security, and meet legal obligations. Collecting unnecessary data is against our policy.

Type of Information	Example	Requirements
Personal Information	Name, date of birth, gender	KYC Verification & Age Confirmation
Contact Information	Email, Mobile Number	Account Security & Communication
Identity Documents	NID, Passport, Driving License	Legal KYC Obligations
Financial Information	Mobile Banking/Nagad Number, Transaction History	Payment Processing & AML
Device & Network Information	IP Address, Browser, OS	Security & Fraud Prevention
Gaming Activity	Betting History, Win/Loss Record	Service Improvement & Responsible Gaming

3How We Collect Information

Cloud bet collects information through several methods. It is important that you are aware of each one:

• Direct Collection: Information you provide directly during registration, KYC verification, and payment.
• Automatic Collection: When you use our site, device and network information is automatically collected through cookies and log files.
• From Third Parties: Necessary information may be obtained from payment processors, identity verification services, and fraud prevention partners.
• Social Media Login: If you log in using a social media account, we may collect the public information that platform shares with us.
• Support Contact: Records of live chat or email conversations are retained to help us improve our service quality.

4Purpose of Data Use

Cloud bet uses collected data solely for specific, legitimate purposes. Each purpose is explained in detail below:

• Account Management: For registration, login, password reset, and profile updates.
• Identity & Age Verification: To complete the legal KYC process and prevent access by minors.
• Payment Processing: To securely process deposits and withdrawals.
• Fraud Prevention & Anti-Money Laundering: To detect and prevent suspicious activity.
• Service Quality Improvement: To enhance the gaming experience and introduce new features.
• Personalized Experience: To show you offers and bonuses tailored to your preferences.
• Responsible Gaming: To detect unusual gaming patterns and provide assistance when needed.
• Legal Obligations: To meet the requirements of government regulatory authorities.
• Customer Support: To handle your questions, complaints, and support requests.

5Sharing Data with Third Parties

Cloud bet never sells your personal data. However, limited information may be shared with trusted partners in specific circumstances:

• Payment Processors: To process transactions via Mobile Banking, Nagad, Rocket, and other payment gateways.
• Identity Verification Services: We work with internationally recognized verification providers to complete the KYC process.
• Game Provider: For Live Casino or slots games, the game provider may receive limited information.
• Law Enforcement: With government authorities when required by legal order or regulatory obligation.
• Fraud Prevention: With specialist security service providers to ensure platform security.

All third parties operate under a strict data processing agreement and cannot use your information beyond the purposes authorized by cloud bet.

6Cookies & Tracking Technologies

Cloud bet's website uses cookies and similar technologies. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: Essential for core site functionality — including maintaining login sessions, security tokens, and similar operations.
• Functional Cookies: To remember your preferred language, game settings, and other personalized options.
• Analytics Cookies: To analyze site usage statistics and improve our services. These do not contain any personal information.
• Security Cookies: To detect fraud and unusual access patterns.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain parts of the site.

7Data Protection Measures

Cloud bet uses industry-leading technology to protect your data. Our security infrastructure is multi-layered:

• SSL/TLS 256-Bit Encryption: All data transmitted to and from the site is transferred through encrypted channels.
• Data Encryption: Stored sensitive data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): An additional layer of security is applied at login.
• Firewall & DDoS Protection: To prevent unauthorized access and cyber attacks.
• Regular Security Audits: Regular penetration testing conducted by independent third parties.
• Data Segmentation: Different categories of data are stored separately in secure locations.
• Staff Training: All cloud bet staff receive regular training on data protection.

8Data Retention Period

Cloud bet retains your data only for as long as it is needed. Holding data beyond that period is against our policy.

Type of Information	Retention Period	Reason
Account Information	5 years after account closure	Legal Obligations
Transaction Records	7 Years	Financial Regulatory Requirements
KYC Documents	5 years after account closure	AML/KYC Legal Obligations
Gaming History	3 Years	Dispute Resolution & Responsible Gaming
Support Conversations	2 Years	Service Quality Monitoring
Cookies & Log Files	13 Months	Analytics & Security

Once the designated retention period ends, data is securely deleted or fully anonymized.

9Your Rights

As a cloud bet member, you have the following rights over your personal data. Contact our support team to exercise any of these rights:

10Policy Updates & Contact

Cloud bet may update this privacy policy from time to time due to business changes, new technology, or legal requirements. We always notify users in advance of any significant changes.

• For significant changes, registered users will receive advance notice to their registered email address at least 30 days before the changes take effect.
• For minor changes, a notice banner will be displayed on the site.
• The "Last Updated" date of the revised policy will be shown at the top of the page.
• Continued use of the site after any changes constitutes your acceptance of the updated policy.